Refund Policy – Hispeed Broadband
1. Overview
At Hispeed Broadband, we aim to provide fast, reliable, and transparent internet services. Customer satisfaction is our priority.
This Refund Policy explains when refunds are applicable for new connections, plan renewals, installation charges, and service issues.
2. Refund Eligibility
A. New Connection Fees
You are eligible for a refund only if:
-
Your area is not serviceable after payment.
-
Our team is unable to complete installation within the promised time.
Non-Refundable:
-
If the connection is successfully installed and activated.
B. Installation & Setup Charges
Installation or WiFi device charges are non-refundable once the setup is completed at your location.
C. Plan Recharge / Renewal
Recharges (monthly, quarterly, yearly) are non-refundable, except in the following special cases:
-
You were charged twice due to a payment gateway error.
-
The plan was not activated due to a technical issue on our side.
Refund will be initiated only after verifying payment proof.
3. Service Issues & Compensation
We strive to maintain high uptime. However:
-
Refunds are not provided for temporary outages caused by fiber cuts, power issues, or maintenance.
-
In some cases, we may offer extra days / top-ups as goodwill compensation.
4. How to Request a Refund
You can raise a refund request through:
-
WhatsApp Support : 9607217005
-
Customer Care Number : 9607217005
-
Email: info@hispeed.nilanga.in
Please include:
-
Name
-
Contact Number
-
Payment Screenshot
-
Reason for Refund
Our team will verify the details and respond within 48 hours.
5. Refund Processing Time
Once approved, refund will be processed within:
-
3–7 working days for UPI/Wallet
-
5–10 working days for Bank/Card payments
Time may vary depending on your bank/payment provider.
6. Changes to This Policy
Hispeed Broadband reserves the right to update or modify this Refund Policy at any time. The latest version will always be available on this page.